Support
Get help with FSA Ready
FSA Ready helps you prepare cleaner FSA/HSA claim records, but it does not submit claims, decide eligibility, or replace your plan administrator. For plan-specific eligibility, reimbursement, deadline, or documentation decisions, contact your benefits provider or plan administrator.
Contact
Email fsaready@promptaralab.com with your question, issue, or deletion request. We will review support messages as promptly as possible.
Claim-prep checker
Send a short description of what happened, the page or tool you were using, and any error message you saw. Do not send full receipts, medical records, account numbers, or benefit-card numbers unless specifically requested.
Guides and downloads
If a guide link, PDF download, or email signup is not working, include the guide title and the email address you used so we can look up the request.
iOS app
For app support, include your device model, iOS version, app version, and the screen where the issue happened. FSA Ready stores saved packets locally on your device.
Privacy and deletion
You can request deletion of guide signup records or ask privacy questions by email. For local iOS app packets, use the app's Settings screen to delete saved data from the device.
Before you send claim details
Please avoid sending sensitive personal health information, full receipt images, payment-card numbers, account numbers, Social Security numbers, or employer benefit portal credentials by email. A short description is usually enough to route the issue.
You can also review the privacy notice for how FSA Ready handles guide signups, claim-prep tools, analytics, and deletion questions.